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Meet Our Team

Meet the people behind Martin & Zerfoss.

Insurance advisors who truly work for you.

Not all insurance agents are created equal. At Martin & Zerfoss, our primary focus is the relationship with our clients. We use our industry experience and diversified knowledge base to protect what you value most in business and in life.
Risk Advisors
Jennifer Bourne, LUTCF, TCSR

Jennifer Bourne, LUTCF, TCSR
Risk Manager

615-297-8500

Zeke Dodson

Zeke Dodson
Risk Manager

615-297-8500

Earl Hanna

Earl Hanna
Risk Manager

615-297-8500

Mike House

Mike House
Risk Manager

615-297-8500

Mac Lassing

Mac Lassing
Risk Manager

615-297-8500

Mickey Martin

Mickey Martin
Agency Principal, Chief Executive Officer, Chairman of the Board

615-297-8500

Drew Powell, CIC, CAWC

Drew Powell, CIC, CAWC
Risk Manager

615-297-8500

Taylor Ragan, CIC, CAWC

Taylor Ragan, CIC, CAWC
Agency Principal, Chief Operating Officer

615-297-8500

Taylor Shomaker, AAI

Taylor Shomaker, AAI
Risk Manager

615-297-8500

Paul Steele, CRM, CAWC, CIC, ACRA

Paul Steele, CRM, CAWC, CIC, ACRA
Agency Principal, President

615-297-8500

Commercial Lines Account Managers
Michaela Alamillo Harrison

Michaela Alamillo Harrison
Commercial Lines Account Manager

615-297-8500

Alyson Argabrite, PCIA

Alyson Argabrite, PCIA
Community Bank Account Manager

615-297-8500

Keri Cordeiro

Keri Cordeiro
Commercial Lines Account Manager

615-297-8500

Brittany Daniel, CISR

Brittany Daniel, CISR
Commercial Lines Account Manager

615-297-8500

Crystal Daniel, CISR

Crystal Daniel, CISR
Commercial Lines New Business Marketing Manager

615-297-8500

Emily Fant

Emily Fant
Commercial Lines Account Manager

615-297-8500

Erin Gaffney, CISR, TCSR

Erin Gaffney, CISR, TCSR
Commercial Lines Account Manager

615-297-8500

Brook Howard, CISR

Brook Howard, CISR
Commercial Lines Account Manager

Brittany Hunter, CISR

Brittany Hunter, CISR
Director of Property & Casualty Operations

615-297-8500

Ellie Lover

Ellie Lover
Commercial Lines Associate Account Manager

615-297-8500

Patrice Petty

Patrice Petty
Commercial Lines Account Manager

615-297-8500

Monnica Sproles

Monnica Sproles
Commercial Lines Account Manager

615-297-8500

Amanda Stephenson Reeves

Amanda Stephenson Reeves
Commercial Lines Account Manager

615-297-8500

Meg Thompson, CISR

Meg Thompson, CISR
Commercial Lines New Business Marketing Manager

615-297-8500

Cody Von Lobstein

Cody Von Lobstein
Commercial Lines Associate Account Manager

615-297-8500

Employee Benefits
John Caleb Ball

John Caleb Ball
Employee Benefits Risk Manager

615-297-8500

Andrew Brittingham

Andrew Brittingham
Employee Benefits Risk Manager

615-297-8500

Taylor Brown

Taylor Brown
Employee Benefits Consultant

615-297-8500

Juleen Dickerson, PHR, SHRM-CP, TCSR

Juleen Dickerson, PHR, SHRM-CP, TCSR
Benefits Department Manager, HR & Benefits Consultant

615-297-8500

Grant Sanders

Grant Sanders
Eligibility & Systems Specialist

615-297-8500

Personal Lines Account Managers
Jessica Carney

Jessica Carney
Personal Lines Account Manager

615-297-8500

Erin Ladd

Erin Ladd
Personal Lines Department Manager

615-297-8500

Jordyn Lantz

Jordyn Lantz
Personal Lines Account Manager

Roxanne Massey, CIC

Roxanne Massey, CIC
Personal Lines Account Manager

615-297-8500

Stephanie Moran

Stephanie Moran
Personal Lines Account Manager

615-297-8500

CJ Reyes

CJ Reyes
Personal Lines Account Manager

615-297-8500

Courtney Stewart

Courtney Stewart
Personal Lines Account Manager

615-297-8500

Liz Wilkins, CPRM

Liz Wilkins, CPRM
Personal Lines Account Manager

615-297-8500

Denise Willis

Denise Willis
Personal Lines Account Manager

615-297-8500

MGA
Christy Jones-Hampton, CISR, CAPI

Christy Jones-Hampton, CISR, CAPI
Affluent & Personal Lines MGA Manager, Vice President

615-297-8500

Susan Spencer, CIC 

Susan Spencer, CIC 
Affluent and Personal Lines MGA Account Manager

615-297-8500

Finance
Amanda Hardin

Amanda Hardin
Agency Principal, Chief Financial Officer

615-297-8500

Joe Whitlow

Joe Whitlow
Controller

615-297-8500

Administrative
Amy Bouffard, MBA, SHRM-CP

Amy Bouffard, MBA, SHRM-CP
Human Resources Manager

615-297-8500

Emma Dodson

Emma Dodson
Executive Assistant

615-297-8500

Samantha Lucero

Samantha Lucero
Administrative Support Specialist

Dibbie Martin

Dibbie Martin
IT Director

615-297-8500

Sara Martin

Sara Martin
Executive Administrator

615-297-8500

Raven McDaniel

Raven McDaniel
Front Desk Administrative Assistant

615-297-8500

Kendra Zmudka

Kendra Zmudka
Claims Manager

6152978500